Order Guidelines

• We only sell to retailers. We do not sell to individuals.

• How to use the shopping list: Browse our web site catalog. Click the "Add To Shopping List" button on any items you are interesting in purchasing. Once you have picked all the items that you need pricing on, click the View Shopping List Button in the top right hand corner of our web site catalog. The View Shopping List screen will show you a summary of the items you chose. You will need to fill in the customer information form to identify yourself. If you are a first time customer, an account representative will contact you prior to emailing prices to you. Existing customers will receive an email back showing the unit price per garment of all the items shown. Because we like personal contact with our customers to describe each garment in detail, your final order will most likely be completed over the phone with your account representative.

• Payment Terms: We accept American Express, Discover, Visa and Mastercard. First time orders must be prepaid. C.O.D cashiers check/money order shipments available. Company check upon approval.

• Delivery: Merchandise is shipped within 24 hours from the time of order (except weekends). All orders are shipped UPS ground within the continental U.S. Air shipments and International shipments available.

• Visit our showroom: We welcome you to visit our showroom and shop for your merchandise in person. Please call to make an appointment.

• Returns: We strive to sell only first quality brand merchandise. If you should receive damaged merchandise, please contact us within 10 days of receipt and we will issue a Return Authorization Number over the phone. A replacement of the returned item will be shipped to you, if available; otherwise a store credit for the value of the merchandise and the return freight will be issued. If you receive merchandise that you dislike, please contact us within 2 days of receipt and we will issue a Return Authorization Number over the phone. A store credit for the merchandise only, (not return freight) will be issued upon our receipt of your return. Kids Resource must receive returned goods within 15 days of return authorization. All goods must be returned in their original condition and not have been prepared for sale by the retailer. Only store credit will be issued on returns. No refunds.

• Refused shipment: If you order is shipped COD and it is refused or unclaimed, a 15% restocking fee will be charged to you, plus any freight expense involved.

• Business Hours:
Monday - Friday
9:00 a.m. - 5:30 p.m. (Eastern Time)
Call toll free: 1-800-552-1610 or 727-507-8813
Fax: 727-507-8321
You may fax, e-mail or leave us a voice mail, 24 hours a day, 7 days a week

• Customer Service: You will NOT find better customer service anywhere. We respond to all e-mails, faxes & phone calls within 24 hours. Our customers are very important to us.